FAQ - Frequently Asked Questions
Frequently Asked Questions
๐ฆ Ordering & Payment
What payment methods do you accept?
Available payment methods are shown at checkout and may vary by country and device. Credit cards and PayPal are available where supported.
Can I modify or cancel my order?
For order changes or cancellations, email artplex1911@gmail.com with your order number as soon as possible. Pre-orders may be cancelled for a full refund before the item ships. After shipment, the Return & Refund Policy applies.
๐ Shipping & Delivery
Where do you ship from?
Orders are shipped through our fulfillment partners. Shipping origin may vary depending on product availability and your location.
How long does shipping take?
Our Shipping Policy lists estimated transit times of 7โ14 business days for the United States and 14โ30 business days for other supported destinations. Transit time follows dispatch. Pre-order and sourcing time is additional; check the product information before ordering.
Do you ship internationally?
Supported countries and available shipping options are shown at checkout. Please check the Shipping Policy for rates and estimated transit times.
Will I have to pay customs/import duties?
International orders may be subject to customs duties and taxes imposed by your country. These fees are the responsibility of the recipient and are not included in our shipping charges.
โฉ๏ธ Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in original, unopened condition. Please see our Refund Policy for full details.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or refund at no additional cost to you.
How do I initiate a return?
To start a return, email us at artplex1911@gmail.com with your order number and reason for return. We'll provide you with return instructions and an RMA number.
๐ก๏ธ Product Information
Are your products authentic?
Yes. All products we sell are genuine merchandise sourced from established retailers and distributors. See our Our Promise page for more details.
Are you an official store?
No. ARTPLEX is an independent reseller. We are not affiliated with or endorsed by any manufacturer or licensor. We source genuine products from established retailers in Japan, China, and Korea.
Do products come with original packaging?
Yes, all products are shipped in their original manufacturer packaging (unless otherwise noted).
๐ Contact & Support
How can I contact customer support?
Email us at artplex1911@gmail.com. We respond within 24-48 business hours.
What if I have a question not listed here?
Feel free to reach out via email and we'll be happy to help!
Still have questions? Contact us and we'll be happy to help!