FAQ - Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.

Orders can be modified or canceled within 24 hours of placement. After this window, please contact us at artplex1911@gmail.com and we'll do our best to accommodate your request.

Orders are shipped through our fulfillment partners. Shipping origin may vary depending on product availability and your location.

Standard shipping typically takes 7-21 business days depending on your location.

Yes! We ship to most countries worldwide. Shipping rates and delivery times vary by destination.

International orders may be subject to customs duties and taxes imposed by your country. These fees are the responsibility of the recipient and are not included in our shipping charges.

We accept returns within 30 days of delivery for items in original, unopened condition. Please see our Refund Policy for full details.

If your item arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a replacement or refund at no additional cost to you.

To start a return, email us at artplex1911@gmail.com with your order number and reason for return. We'll provide you with return instructions and an RMA number.

Yes. All products we sell are genuine merchandise sourced from established retailers and distributors. See our Our Promise page for more details.

No. ARTPLEX is an independent reseller. We are not affiliated with or endorsed by any manufacturer or licensor. We source genuine products from established retailers in Japan, China, and Korea.

Yes, all products are shipped in their original manufacturer packaging (unless otherwise noted).

Email us at artplex1911@gmail.com. We respond within 24-48 business hours.

Feel free to reach out via email and we'll be happy to help!